123 Flash Chat > Chat Rooms > Specialty Live Chats > Message History
DateTimeFromToMessage
2020-11-05 08:46:17 PM yvettemlopez left the chat room
2020-11-05 08:46:19 PM byefelicia the topic is the same for tuesday & thursday?
2020-11-05 08:46:24 PM greenmj86 left the chat room
2020-11-05 08:46:30 PM lhalfacre Thank You, Good Night everyone !!!!!!!!!!
2020-11-05 08:46:32 PM rdonatien thank you. good night...see you all next time! BE SAFE AND BE WELL!
2020-11-05 08:46:36 PM thomasodougherty Same topic. It changes weekly not nightly.
2020-11-05 08:46:39 PM jford124 left the chat room
2020-11-05 08:46:42 PM lboffeli STAY SAFE, and good night!
2020-11-05 08:46:52 PM lhalfacre left the chat room
2020-11-05 08:46:57 PM debrabryan HOW DO I GET OUT OF CHAT
2020-11-05 08:46:59 PM byefelicia Great, thanks for the clarification, I get off work at 7pm on tuesdays and can never make it.
2020-11-05 08:47:10 PM thomasodougherty Just close the window!
2020-11-05 08:47:15 PM jmeza75 left the chat room
2020-11-05 08:47:23 PM rdonatien left the chat room
2020-11-05 08:47:25 PM debrabryan OKEDOKE
2020-11-05 08:47:27 PM thomasodougherty No sweat! We'll see you on Thursdays then!
2020-11-05 08:47:28 PM debrabryan left the chat room
2020-11-05 08:47:35 PM byefelicia Good night everyone.
2020-11-05 08:47:59 PM byefelicia left the chat room
2020-11-05 08:48:30 PM shedenaalexander enter the chat room
2020-11-05 08:48:36 PM lboffeli bye everyone! Talk next week!
2020-11-05 08:48:41 PM thomasodougherty Good night!!
2020-11-05 08:49:22 PM lboffeli left the chat room
2020-11-05 08:49:47 PM thomasodougherty left the chat room
2020-11-05 08:57:22 PM jacquelinediego left the chat room
2020-11-05 09:16:59 PM shedenaalexander left the chat room
2020-11-05 09:18:09 PM jacquelinediego enter the chat room
2020-11-05 09:20:12 PM jacquelinediego left the chat room
2020-11-06 07:22:39 AM bobbieduke enter the chat room
2020-11-06 07:29:21 AM bobbieduke left the chat room
2020-11-06 11:22:59 AM melveniag enter the chat room
2020-11-06 11:23:27 AM melveniag left the chat room
2020-11-07 05:20:51 PM melissabarrett enter the chat room
2020-11-07 05:22:05 PM melissabarrett left the chat room
2020-11-07 06:39:24 PM sarahwms enter the chat room
2020-11-07 07:04:32 PM sarahwms left the chat room
2020-11-08 07:53:30 AM dianes enter the chat room
2020-11-08 07:54:12 AM dianes left the chat room
2020-11-08 10:02:05 PM desiraes enter the chat room
2020-11-08 10:04:47 PM desiraes left the chat room
2020-11-09 10:35:46 AM shedenaalexander enter the chat room
2020-11-09 03:51:17 PM desiraes enter the chat room
2020-11-09 03:54:00 PM desiraes left the chat room
2020-11-09 05:01:44 PM shedenaalexander left the chat room
2020-11-09 05:20:06 PM shedenaalexander enter the chat room
2020-11-09 05:23:38 PM shedenaalexander left the chat room
2020-11-10 05:06:39 PM byefelicia enter the chat room
2020-11-10 05:07:30 PM byefelicia left the chat room
2020-11-10 06:20:57 PM kellisheehan enter the chat room
2020-11-10 06:58:48 PM abigailgearhart enter the chat room
2020-11-10 07:03:46 PM abigailgearhart left the chat room
2020-11-10 07:04:04 PM melissabarrett enter the chat room
2020-11-10 07:05:01 PM melissabarrett left the chat room
2020-11-10 07:06:19 PM abigailgearhart enter the chat room
2020-11-10 07:11:35 PM melissabarrett enter the chat room
2020-11-10 07:13:59 PM annettep enter the chat room
2020-11-10 07:14:22 PM priyab enter the chat room
2020-11-10 07:14:38 PM annettep left the chat room
2020-11-10 07:15:49 PM judithdevin enter the chat room
2020-11-10 07:15:56 PM priyab hi everyone, his is the speciality live char right, my 1st time.
2020-11-10 07:16:00 PM dianes enter the chat room
2020-11-10 07:16:02 PM annettep enter the chat room
2020-11-10 07:16:19 PM priyab we haven't started yet, right?
2020-11-10 07:17:07 PM annettep at 6:30 central time Celeste will start a specialty ive chat on communication with elderly.
2020-11-10 07:17:17 PM judithdevin whats everyone's plan for tomorrow veterans day ?
2020-11-10 07:17:17 PM dianes left the chat room
2020-11-10 07:17:46 PM diamondreed enter the chat room
2020-11-10 07:17:53 PM judithdevin i am going in bright & early to cook a special breakfast
2020-11-10 07:17:56 PM dianes enter the chat room
2020-11-10 07:18:37 PM dianes Hello everyone
2020-11-10 07:18:47 PM diamondreed hello!
2020-11-10 07:19:40 PM annettep good evening! 8-)
2020-11-10 07:19:52 PM melissabarrett hello
2020-11-10 07:20:14 PM abigailgearhart Hello everyone!
2020-11-10 07:21:37 PM fillmorepam8 enter the chat room
2020-11-10 07:22:14 PM kellisheehan left the chat room
2020-11-10 07:23:50 PM annettep wake me up when it is 6:30
2020-11-10 07:24:16 PM paigea enter the chat room
2020-11-10 07:24:39 PM annettep I need a nap
2020-11-10 07:25:22 PM shedenaalexander enter the chat room
2020-11-10 07:25:23 PM cchase enter the chat room
2020-11-10 07:25:49 PM shedenaalexander Hello to All
2020-11-10 07:25:56 PM mleague enter the chat room
2020-11-10 07:26:01 PM cchase hello - hello folks
2020-11-10 07:26:06 PM judithdevin hello
2020-11-10 07:26:06 PM lisab70 enter the chat room
2020-11-10 07:26:08 PM melissabarrett hello
2020-11-10 07:26:09 PM priyab hello
2020-11-10 07:26:09 PM diamondreed heyyyyy
2020-11-10 07:26:09 PM annettep I am awake
2020-11-10 07:26:09 PM paigea heyy
2020-11-10 07:26:11 PM shedenaalexander Hi
2020-11-10 07:26:15 PM dianes hello
2020-11-10 07:26:18 PM cchase still early - you awake annette??
2020-11-10 07:26:33 PM annettep I am tired, I wake up too early sometimes
2020-11-10 07:26:33 PM anunn enter the chat room
2020-11-10 07:26:35 PM lisab70 Good Evening, Everyone!
2020-11-10 07:26:46 PM cchase hello sister
2020-11-10 07:26:50 PM annettep I will make it
2020-11-10 07:26:55 PM wclavin1234 enter the chat room
2020-11-10 07:27:12 PM cchase how are you all doing?
2020-11-10 07:27:24 PM diamondreed im making it
2020-11-10 07:27:25 PM paigea good and you
2020-11-10 07:27:27 PM melissabarrett good
2020-11-10 07:27:30 PM mleague Hello, Happy Tues!
2020-11-10 07:27:35 PM shedenaalexander well thanks and yourself
2020-11-10 07:27:39 PM annettep Gaining confidence; feel like I might actual know what I am doing
2020-11-10 07:27:44 PM fillmorepam8 left the chat room
2020-11-10 07:27:44 PM amiller20 enter the chat room
2020-11-10 07:27:45 PM cchase super busy tuesday
2020-11-10 07:27:47 PM wmcollins enter the chat room
2020-11-10 07:27:59 PM amiller20 hello everyone
2020-11-10 07:27:59 PM wmcollins here !
2020-11-10 07:28:01 PM lisab70 Doing well! Trying to navigate this chat thing!! Ha
2020-11-10 07:28:09 PM wmcollins how is every one !
2020-11-10 07:28:21 PM cchase you know what you are doing? hmmmm - I'll be the judge of that - he he
2020-11-10 07:28:28 PM priyab Great, busy past two weeks, helping all clients at our Adult Day care celebrate Diwali, remotely! Totally new experience!!!
2020-11-10 07:28:48 PM cchase ok - so tonight we discuss Communicating with older adults
2020-11-10 07:28:53 PM kellisheehan enter the chat room
2020-11-10 07:28:54 PM annettep might, I amight know
2020-11-10 07:28:54 PM wmcollins great
2020-11-10 07:28:57 PM kellisheehan HI
2020-11-10 07:29:04 PM wmcollins looking forword to it !
2020-11-10 07:29:04 PM annettep I can do that
2020-11-10 07:29:08 PM cchase this is a learning session - so we need to stay on topic
2020-11-10 07:29:12 PM fillmorepam8 enter the chat room
2020-11-10 07:29:12 PM wmcollins ok
2020-11-10 07:29:13 PM amiller20 ok
2020-11-10 07:29:17 PM judithdevin ok
2020-11-10 07:29:19 PM wmcollins will do
2020-11-10 07:29:20 PM annettep yes
2020-11-10 07:29:22 PM jeanneb enter the chat room
2020-11-10 07:29:22 PM shedenaalexander ok
2020-11-10 07:29:24 PM melissabarrett yes
2020-11-10 07:29:25 PM fillmorepam8 ok
2020-11-10 07:29:29 PM wclavin1234 ok
2020-11-10 07:29:35 PM abigailgearhart ok
2020-11-10 07:29:42 PM diamondreed ok
2020-11-10 07:29:44 PM lisab70 Sounds good!
2020-11-10 07:29:52 PM cchase have you ever given consideration to how you converse with your residnent and how that differs from conversations with others?
2020-11-10 07:29:59 PM jeanneb Good evening
2020-11-10 07:30:06 PM cchase hey jeanne
2020-11-10 07:30:07 PM melissabarrett sometimes
2020-11-10 07:30:08 PM lisab70 Yes! On the daily!
2020-11-10 07:30:12 PM wclavin1234 every day
2020-11-10 07:30:15 PM fillmorepam8 yes
2020-11-10 07:30:15 PM kellisheehan YES everyday
2020-11-10 07:30:16 PM shedenaalexander yes
2020-11-10 07:30:18 PM paigea yes
2020-11-10 07:30:19 PM amiller20 yes
2020-11-10 07:30:20 PM abigailgearhart Yes
2020-11-10 07:30:21 PM mleague yes
2020-11-10 07:30:22 PM jeanneb yes
2020-11-10 07:30:24 PM diamondreed yes,
2020-11-10 07:30:28 PM dianes yes
2020-11-10 07:30:30 PM annettep I change the way based on the resident
2020-11-10 07:30:36 PM cchase ok - so -- how do they differ??
2020-11-10 07:30:42 PM priyab Yes, with utmost respect and patience
2020-11-10 07:30:43 PM lisab70 yes!!
2020-11-10 07:30:46 PM dianes so do I
2020-11-10 07:30:50 PM diamondreed its never the same
2020-11-10 07:30:50 PM melissabarrett what you talk about
2020-11-10 07:30:51 PM tinacognato enter the chat room
2020-11-10 07:30:51 PM paigea some are more alert than others
2020-11-10 07:30:52 PM anunn You have to be more understanding and patient
2020-11-10 07:30:53 PM debbief82 enter the chat room
2020-11-10 07:30:58 PM mleague the approch
2020-11-10 07:30:58 PM jeanneb I have to talk slower than normal
2020-11-10 07:31:02 PM paigea some u have to be more patient with
2020-11-10 07:31:09 PM kellisheehan slower for sure so they can hear you
2020-11-10 07:31:11 PM diamondreed i relate to each resident the best i can
2020-11-10 07:31:11 PM lisab70 I try to speak slow, clear and respectful
2020-11-10 07:31:14 PM annettep dementia, joing their world, make it simple, good cog. people, treat as they are
2020-11-10 07:31:15 PM amiller20 respect, watching what you say and the type of energy you give
2020-11-10 07:31:17 PM tinacognato good evening
2020-11-10 07:31:19 PM fillmorepam8 mine goes strictly on personality, moods etc and my singing lol
2020-11-10 07:31:19 PM kellisheehan and clear
2020-11-10 07:31:25 PM cchase hey tina
2020-11-10 07:31:25 PM shedenaalexander depends
2020-11-10 07:31:38 PM lisab70 Same here, Fillmorepam8
2020-11-10 07:31:38 PM anunn you have to know their dx and how they react to situations to know how to approach them
2020-11-10 07:31:43 PM wclavin1234 validating
2020-11-10 07:31:43 PM tinacognato am i late?
2020-11-10 07:31:48 PM dianes things usually have to be repeated
2020-11-10 07:31:57 PM fillmorepam8 lisa great!
2020-11-10 07:31:57 PM cchase one minute late
2020-11-10 07:32:07 PM priyab they like to repeat things, they want total assurance that we understand what they want and we will get it done
2020-11-10 07:32:21 PM lisab70 agree! priyab
2020-11-10 07:32:22 PM abigailgearhart talking slower and clearly
2020-11-10 07:32:36 PM cchase all good answers
2020-11-10 07:32:38 PM tinacognato eye contact
2020-11-10 07:32:40 PM wclavin1234 more eye contact
2020-11-10 07:32:41 PM jeanneb I have to be very reassuring
2020-11-10 07:32:43 PM shedenaalexander Speak to them with understanding
2020-11-10 07:32:49 PM annettep I get down to their level
2020-11-10 07:32:49 PM cchase let's take them one by one ...
2020-11-10 07:32:53 PM wmcollins talk slow and clear
2020-11-10 07:32:55 PM tinacognato and touching/ holding hands whenapplicable
2020-11-10 07:33:09 PM cchase anyone know what active listening means??
2020-11-10 07:33:16 PM debrabryan enter the chat room
2020-11-10 07:33:19 PM wclavin1234 repeating things they say to you
2020-11-10 07:33:20 PM wmcollins yes !
2020-11-10 07:33:24 PM melissabarrett you hear what they are saying
2020-11-10 07:33:25 PM priyab also what we think is a minor thng, its like their whole life revolves around it. they are focuse don that 1 particular thing at that moment.
2020-11-10 07:33:26 PM annettep Yes, here them, listen to them
2020-11-10 07:33:26 PM wmcollins very important
2020-11-10 07:33:30 PM shedenaalexander yes
2020-11-10 07:33:38 PM fillmorepam8 go with their flow?
2020-11-10 07:33:43 PM lisab70 Active listening: repeating? to show understanding
2020-11-10 07:33:46 PM wmcollins teach it in Dale Carnage
2020-11-10 07:33:49 PM anunn concentrating on what is being said rather than passively hearing things
2020-11-10 07:33:50 PM debbief82 Full attention on what they are saying.
2020-11-10 07:33:53 PM diamondreed reassuring you heard them
2020-11-10 07:33:54 PM amiller20 listening to exactly what their saying to you
2020-11-10 07:33:58 PM debrabryan hi
2020-11-10 07:33:58 PM cchase Instead of thinking about what you want to say while the resident is talking, really listen during the exchange of conversation. It is not uncommon to feel a need to be thinking ahead to formulating a response, particularly while multi-tasking.
2020-11-10 07:34:24 PM judithdevin ok
2020-11-10 07:34:26 PM cchase hey debra
2020-11-10 07:34:28 PM lisab70 Yes
2020-11-10 07:34:30 PM kellisheehan when u fully concentrate and understand and respond approperatly
2020-11-10 07:34:31 PM priyab yes, full 100% attention, with eyes, nodding and verbally too
2020-11-10 07:34:32 PM melissabarrett you stop what you doing and hear them
2020-11-10 07:34:33 PM annettep yes
2020-11-10 07:34:34 PM shedenaalexander ok
2020-11-10 07:34:36 PM cchase Picture this  someone is speaking to you, expressing their thoughts very carefully for you to understand. In this scenario, you need to be mindful of behavior that presents signs of the individual struggling to communicate his/her needs.
2020-11-10 07:34:38 PM wmcollins ok
2020-11-10 07:34:39 PM abigailgearhart okay
2020-11-10 07:34:47 PM paigea ok
2020-11-10 07:34:51 PM lisab70 true!!
2020-11-10 07:34:58 PM melissabarrett ok
2020-11-10 07:35:02 PM cchase To fully understand the meaning behind the words, you must focus on the intent and seek purposeful understanding of its meaning. All this needs to be first and foremost during the interaction and your main focus during every conversational exchange with older adults.
2020-11-10 07:35:02 PM jeanneb ok
2020-11-10 07:35:04 PM tinacognato indeed
2020-11-10 07:35:19 PM wmcollins yes, true
2020-11-10 07:35:21 PM fillmorepam8 yes
2020-11-10 07:35:21 PM shedenaalexander yes
2020-11-10 07:35:22 PM melissabarrett yes
2020-11-10 07:35:25 PM debbief82 True
2020-11-10 07:35:26 PM cchase have you ever stood near a resident talking with your eyes on another resident??
2020-11-10 07:35:26 PM abigailgearhart yes
2020-11-10 07:35:32 PM kellisheehan very true
2020-11-10 07:35:33 PM paigea yes
2020-11-10 07:35:35 PM abigailgearhart Yes
2020-11-10 07:35:37 PM wmcollins yes
2020-11-10 07:35:38 PM melissabarrett yes
2020-11-10 07:35:40 PM tinacognato hard not to at times
2020-11-10 07:35:40 PM debbief82 yes
2020-11-10 07:35:42 PM jeanneb probably
2020-11-10 07:35:43 PM dianes yes
2020-11-10 07:35:46 PM lisab70 Yes!
2020-11-10 07:35:46 PM debrabryan right, There is a difference between listening and hearing we must listen
2020-11-10 07:35:49 PM kellisheehan yes almost every day
2020-11-10 07:35:50 PM annettep yes, I am sure I have
2020-11-10 07:35:50 PM diamondreed yes
2020-11-10 07:35:51 PM shedenaalexander I have
2020-11-10 07:35:54 PM tinacognato we multi task constantly
2020-11-10 07:35:56 PM cchase so in that case - you are not actively listening
2020-11-10 07:35:56 PM fillmorepam8 sadly yes to make sure that other person i safe but i try not to
2020-11-10 07:36:04 PM melissabarrett true
2020-11-10 07:36:04 PM priyab yes, they feel it and know you are not actively listening
2020-11-10 07:36:10 PM lisab70 Guilt at time of the multi tasking...
2020-11-10 07:36:13 PM cchase yup - we ALL do that
2020-11-10 07:36:19 PM shedenaalexander I agree
2020-11-10 07:36:19 PM priyab they want 1 focus attention
2020-11-10 07:36:27 PM debrabryan yes for sure
2020-11-10 07:36:29 PM galjan15 enter the chat room
2020-11-10 07:36:33 PM kellyryan enter the chat room
2020-11-10 07:36:39 PM cchase so what is active listening - hmm
2020-11-10 07:36:41 PM tinacognato you can excuse yourself, tend to whom ever else and come back with undivided attention
2020-11-10 07:36:44 PM shedenaalexander personal centered
2020-11-10 07:36:50 PM cchase • Pay attention. When someone is talking to you, look at them. Notice their eye contact and body language. Take in their tone of voice as well as what they are actually saying. Really listen
2020-11-10 07:36:55 PM galjan15 left the chat room
2020-11-10 07:36:57 PM jeanneb all atttention focused on them
2020-11-10 07:36:59 PM diamondreed full attention givin
2020-11-10 07:36:59 PM fillmorepam8 the rona has made conversations easy since its in the rooms now
2020-11-10 07:36:59 PM judithdevin yes
2020-11-10 07:37:02 PM cchase • Listen with your body. Turn toward the person who is talking, lean in, and make them feel listened to because you really are listening. Make eye contact, smile, nod, and make leading noises (“Uh-huh”, “Really?”, “Go on”, etc.) when appropriate.
2020-11-10 07:37:03 PM melissabarrett yes
2020-11-10 07:37:13 PM debrabryan full attention on that individual
2020-11-10 07:37:14 PM anunn building trust and establishing support while using verbal affirmations
2020-11-10 07:37:15 PM cchase • Don’t interrupt. The best way to make someone feel like they are not being heard is to interrupt or talk on top of them. Listen fully and wait until they are done to ask questions or add your thoughts.
2020-11-10 07:37:18 PM amiller20 giving them your undivided attention
2020-11-10 07:37:20 PM tinacognato Do not cross your arms!
2020-11-10 07:37:22 PM wmcollins good suggestion
2020-11-10 07:37:24 PM debbief82 got it
2020-11-10 07:37:35 PM melissabarrett yes
2020-11-10 07:37:35 PM priyab agree
2020-11-10 07:37:37 PM cchase never cross those arms
2020-11-10 07:37:40 PM cchase • Repeat what they said. Don’t just say what you were planning to say. Show that you have heard what they said by repeating back to them a summary of what you heard when appropriate before adding your own opinions.
2020-11-10 07:37:40 PM wmcollins yes dont cross arms
2020-11-10 07:37:41 PM kellisheehan and no hand on your hips !!!
2020-11-10 07:37:43 PM melissabarrett nooo
2020-11-10 07:37:48 PM lisab70 AGree! Respect and mindful
2020-11-10 07:37:52 PM priyab body language totally matters
2020-11-10 07:37:52 PM wmcollins repeat what they say
2020-11-10 07:38:03 PM cchase • Respond to what they said. Be honest and respectful in your responses, and remember to talk — and listen — in the ways that you would want to be talked or listened to.
2020-11-10 07:38:08 PM wmcollins be very respectful
2020-11-10 07:38:23 PM abigailgearhart When someone is talking to you make eye contact and really listen to what the individual is saying verses paying attention to other residents or thinking of a response
2020-11-10 07:38:25 PM lisab70 in goes in hand with validation
2020-11-10 07:38:26 PM desiraes enter the chat room
2020-11-10 07:38:28 PM tinacognato honesty is rerspect
2020-11-10 07:38:32 PM wmcollins treat them how you want to be treated
2020-11-10 07:38:33 PM debrabryan repeating what they say reaasures them you are listening and helps you to retain it better
2020-11-10 07:38:41 PM cchase one thing you will discover is that they KNOW when you are not listening
2020-11-10 07:38:46 PM jeanneb treat them with digity
2020-11-10 07:38:50 PM wmcollins yes they do
2020-11-10 07:38:51 PM melissabarrett they do
2020-11-10 07:38:57 PM judithdevin true
2020-11-10 07:38:58 PM priyab yes, and they feel hurt
2020-11-10 07:38:58 PM paigea they surely do
2020-11-10 07:38:59 PM debrabryan oh yes
2020-11-10 07:39:05 PM debbief82 They deserve our full attention.
2020-11-10 07:39:05 PM lisab70 oooh yes! They sure do
2020-11-10 07:39:09 PM kellyryan for sure !
2020-11-10 07:39:09 PM shedenaalexander yes they do
2020-11-10 07:39:10 PM wclavin1234 absolutely
2020-11-10 07:39:20 PM anunn by reflecting and recaping you show youre engaged
2020-11-10 07:39:30 PM cchase they brush it off --- sometimes but resent it - it may come out in unwanted behaviors
2020-11-10 07:39:32 PM lisab70 absolutely anunn
2020-11-10 07:39:40 PM dianes they feel neglected
2020-11-10 07:39:40 PM wmcollins yes
2020-11-10 07:39:42 PM debrabryan More than anything they just want to know you care about them and respect what they say
2020-11-10 07:39:53 PM lisab70 ...and you losr their faith in you
2020-11-10 07:39:54 PM shedenaalexander or ignored
2020-11-10 07:40:08 PM wmcollins make them passive agressive or just plain agressive
2020-11-10 07:40:09 PM jeanneb they wont trust you
2020-11-10 07:40:10 PM annettep sitting down in chair, at their level shows focus
2020-11-10 07:40:10 PM debrabryan and they feel dignified
2020-11-10 07:40:23 PM kellisheehan THEY so kknow when you are not pay attention to them
2020-11-10 07:40:27 PM lisab70 validated!
2020-11-10 07:40:29 PM abigailgearhart They also want to feel like they are being herd and that there opinion matters
2020-11-10 07:40:41 PM fillmorepam8 yes lisa validated
2020-11-10 07:40:49 PM cchase so instead of pretending that you are listening - it is ok to say - I want to hear everything you wish to tell me - can we talk in a few minutes - I will come back to get you so we can talk
2020-11-10 07:40:49 PM desiraes Pay attention when talking, give eye contact. If you dont do so you will find unwanted behaviors
2020-11-10 07:40:50 PM tinacognato it is there right
2020-11-10 07:40:56 PM melissabarrett tthey think your mad at them
2020-11-10 07:41:03 PM lisab70 i believe so!
2020-11-10 07:41:09 PM desiraes make them feel like they are being heard and wanted

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