123 Flash Chat > Chat Rooms > Specialty Live Chats > Message History
DateTimeFromToMessage
2020-09-17 06:28:07 PM stepha630 Stephanie Alvarado
2020-09-17 06:28:07 PM angeldewitt Angel DeWitt
2020-09-17 06:28:09 PM sarahwms Sarah Williams
2020-09-17 06:28:10 PM melaniekohler0122 melanie kohler here
2020-09-17 06:28:12 PM smithtammyl i dont know where to go to get the creidt i need for the cpurse
2020-09-17 06:28:20 PM cchase wow - you are all really on your mark tonight
2020-09-17 06:28:27 PM cchase ty for typing names
2020-09-17 06:28:28 PM rachelordille Hello everyone
2020-09-17 06:28:31 PM kreese828 enter the chat room
2020-09-17 06:28:32 PM stepha630 staying on topic
2020-09-17 06:28:34 PM stepha630 lol
2020-09-17 06:28:35 PM rachelordille rachel ordille
2020-09-17 06:28:36 PM melaniekohler0122 you are welcome
2020-09-17 06:28:39 PM smithtammyl i Tammy Smith
2020-09-17 06:28:40 PM pjbell lol
2020-09-17 06:28:53 PM melaniekohler0122 I am multi tasking watching a volleyball game and chatting
2020-09-17 06:28:54 PM kaylazoccole haha youre welcome-kaylazoccole
2020-09-17 06:28:59 PM cchase he....he --- do I repeat??
2020-09-17 06:29:07 PM kreese828 UGH! I'm finally here. I hope I didn't miss much!
2020-09-17 06:29:11 PM kaylazoccole stay on task
2020-09-17 06:29:14 PM pjbell stay on topic
2020-09-17 06:29:15 PM kaylazoccole topic
2020-09-17 06:29:28 PM cchase oh nooooo! what have I created??
2020-09-17 06:29:33 PM stepha630 lol
2020-09-17 06:29:35 PM kreese828 My laptop decided to update while I was logging in
2020-09-17 06:29:41 PM pjbell smarty pants
2020-09-17 06:29:45 PM stepha630 future activity directors
2020-09-17 06:29:46 PM kaylazoccole a group of people that know what to do and follow the rule
2020-09-17 06:29:50 PM aprilw enter the chat room
2020-09-17 06:30:05 PM kreese828 Celeste, have I missed much?
2020-09-17 06:30:20 PM cchase well - hopefully in the least I created future directors! (lol)
2020-09-17 06:30:44 PM cchase no not much missed just starting
2020-09-17 06:30:52 PM kreese828 THANK GOD
2020-09-17 06:30:52 PM stepha630 :D
2020-09-17 06:30:53 PM sbowles You have also created current activity directors eager to learn as much as possible.
2020-09-17 06:31:07 PM smithtammyl yes agree
2020-09-17 06:31:12 PM stepha630 (y)
2020-09-17 06:31:22 PM cchase well - that warms my heart(L)
2020-09-17 06:31:29 PM eckhartdanielle Danielle Eckhart
2020-09-17 06:31:30 PM aprilw April~ present
2020-09-17 06:31:37 PM chanelrheubottom enter the chat room
2020-09-17 06:31:39 PM aprilw April Wickstrom
2020-09-17 06:31:45 PM kreese828 Kayla Reese- Present
2020-09-17 06:32:07 PM cchase I have a few quick housekeeping bulletins to mention
2020-09-17 06:32:24 PM sbowles Okay
2020-09-17 06:32:25 PM kreese828 Ready
2020-09-17 06:32:28 PM sarahwms I'm glad I logged in early....my screen still says 7:30 CST
2020-09-17 06:32:29 PM smithtammyl ok
2020-09-17 06:32:29 PM aprilw ok
2020-09-17 06:32:32 PM cchase we finally appear to have those LIVE CE chat dates corrected
2020-09-17 06:32:32 PM sarahwms for the start time
2020-09-17 06:32:49 PM cchase good sarah
2020-09-17 06:32:51 PM angeldewitt thank you for tT!
2020-09-17 06:32:53 PM rachelordille yay
2020-09-17 06:33:12 PM angeldewitt that
2020-09-17 06:33:12 PM sarahwms :-)
2020-09-17 06:33:21 PM sbowles Thank you for doing them Thursdays also.
2020-09-17 06:33:31 PM cchase what a pain that was - so I have to ask you all to check and make sure you have your assignment in the correct date
2020-09-17 06:33:43 PM sarahwms will do
2020-09-17 06:33:47 PM stepha630 (y)
2020-09-17 06:33:50 PM smithtammyl where do we look
2020-09-17 06:33:51 PM kreese828 I second that. Thank you for Thursdays
2020-09-17 06:33:53 PM pjbell will do
2020-09-17 06:34:00 PM angeldewitt will do
2020-09-17 06:34:02 PM cchase if you would please take a look and be sure you uploaded correct- that would help me an awful lot
2020-09-17 06:34:02 PM rachelordille got it
2020-09-17 06:34:15 PM chanelrheubottom i like going to both class just to learn more
2020-09-17 06:34:24 PM cchase so look at past one too - just to be sure
2020-09-17 06:34:26 PM aprilw Can we stillattend the chat on Tuesday but upload it on Thursdays?
2020-09-17 06:34:45 PM pjbell ok
2020-09-17 06:34:54 PM cchase yes april - ok with me - just need the correct assignment in the right date
2020-09-17 06:35:03 PM aprilw gotcha
2020-09-17 06:35:30 PM cchase so if you attend - you will write a half page attendacne assignment
2020-09-17 06:35:38 PM kreese828 Great!
2020-09-17 06:35:40 PM aprilw yes
2020-09-17 06:35:45 PM smithtammyl I think thats where i messed up the first time
2020-09-17 06:35:47 PM laurieh enter the chat room
2020-09-17 06:35:48 PM sbowles Since I should have done this Tuesday I upload it for Tuesday?
2020-09-17 06:36:15 PM smithtammyl on each chat correct
2020-09-17 06:36:25 PM cchase here's the thing - we have the same topic on Tuesday and Thursday
2020-09-17 06:36:37 PM aprilw yes
2020-09-17 06:36:48 PM cchase so if your class shows a date for the correct topic - go with that
2020-09-17 06:36:48 PM nealeyjones enter the chat room
2020-09-17 06:36:48 PM smithtammyl i thought it was culture change tonight
2020-09-17 06:36:59 PM aprilw can go to either or both
2020-09-17 06:37:06 PM cchase tonight is communicating with older adults
2020-09-17 06:37:10 PM chanelrheubottom culture change was last week
2020-09-17 06:37:14 PM aprilw should be communicating...
2020-09-17 06:37:25 PM nealeyjones i hope im not to late i just got off work
2020-09-17 06:37:44 PM rachelordille great
2020-09-17 06:37:47 PM kreese828 And we get a certificate for tonight?
2020-09-17 06:37:48 PM sbowles Do we have until Monday night to upload the 1/2 page?
2020-09-17 06:37:54 PM cchase if you completely miss the session - you can make up by writting two full pages - on the topic
2020-09-17 06:37:56 PM smithtammyl yeah i was in the chat the first time but missed where to upload
2020-09-17 06:37:58 PM laurieh Hi Laurie HArissiadis sorry a little late
2020-09-17 06:38:13 PM cchase I allow one week
2020-09-17 06:38:32 PM cchase no worries laurie just going over assignments
2020-09-17 06:38:42 PM cchase so one last thing
2020-09-17 06:38:44 PM laurieh i see
2020-09-17 06:38:45 PM cchase ready??
2020-09-17 06:38:49 PM stepha630 yes
2020-09-17 06:38:51 PM angeldewitt ready
2020-09-17 06:38:52 PM smithtammyl yes
2020-09-17 06:38:52 PM sarahwms yes
2020-09-17 06:38:52 PM kreese828 yes
2020-09-17 06:38:52 PM nealeyjones yes
2020-09-17 06:38:53 PM chanelrheubottom yeah
2020-09-17 06:38:54 PM rachelordille ready
2020-09-17 06:38:55 PM cchase please read assignments
2020-09-17 06:38:55 PM sbowles Ready
2020-09-17 06:38:56 PM pjbell Ready
2020-09-17 06:38:56 PM aprilw yup
2020-09-17 06:39:00 PM smithtammyl ok
2020-09-17 06:39:02 PM melaniekohler0122 ready
2020-09-17 06:39:02 PM laurieh stay on topic
2020-09-17 06:39:17 PM sarahwms LOL
2020-09-17 06:39:19 PM cchase if the assignments say one full page - or if it says two full pages
2020-09-17 06:39:19 PM kreese828 That too, Laurie
2020-09-17 06:39:24 PM cchase laurie??
2020-09-17 06:39:29 PM stepha630 got it
2020-09-17 06:39:30 PM cchase he ..he
2020-09-17 06:39:41 PM pjbell Thats what you do!
2020-09-17 06:39:44 PM kaylazoccole ready
2020-09-17 06:39:46 PM aprilw ok
2020-09-17 06:39:56 PM sbowles okay
2020-09-17 06:39:56 PM cchase it is a question of grading fairly across the board
2020-09-17 06:40:04 PM rachelordille got it
2020-09-17 06:40:04 PM angeldewitt ok
2020-09-17 06:40:09 PM aprilw ok
2020-09-17 06:40:09 PM smithtammyl ok
2020-09-17 06:40:13 PM sbowles okay
2020-09-17 06:40:14 PM cchase Thank you so much
2020-09-17 06:40:17 PM kreese828 agreed
2020-09-17 06:40:18 PM nealeyjones okay
2020-09-17 06:40:25 PM angeldewitt your welcome
2020-09-17 06:40:39 PM cchase so what's to know about communicating with older adults
2020-09-17 06:40:48 PM sarahwms speak loudly
2020-09-17 06:40:50 PM smithtammyl getting to know them
2020-09-17 06:40:52 PM kreese828 I'm ready
2020-09-17 06:40:54 PM melaniekohler0122 listen
2020-09-17 06:40:56 PM kaylazoccole dont talk down to them
2020-09-17 06:40:59 PM laurieh First listen
2020-09-17 06:40:59 PM angeldewitt get on there level
2020-09-17 06:41:00 PM kaylazoccole kayla zoccole
2020-09-17 06:41:02 PM pjbell even tone
2020-09-17 06:41:03 PM smithtammyl understanding them
2020-09-17 06:41:04 PM nealeyjones always stay calm and respective
2020-09-17 06:41:05 PM rachelordille eye contact
2020-09-17 06:41:13 PM sbowles Each adult communicates a different way.
2020-09-17 06:41:16 PM aprilw listen to them, learn
2020-09-17 06:41:18 PM stepha630 speak clearly
2020-09-17 06:41:20 PM kreese828 Speak on their level and to their face. If you talk behind, you could startle them
2020-09-17 06:41:23 PM pjbell relaxed body languge
2020-09-17 06:41:37 PM eckhartdanielle face them as you speak, speak with clarity and don't shout unless you know they have hearing issues. Speak with respect in your voice. Hold eye contact.
2020-09-17 06:41:41 PM cchase good ones
2020-09-17 06:41:44 PM nealeyjones talk to them at eye level
2020-09-17 06:41:46 PM chanelrheubottom left the chat room
2020-09-17 06:42:01 PM pjbell smile
2020-09-17 06:42:13 PM pjbell be respectful
2020-09-17 06:42:14 PM angeldewitt be respectful
2020-09-17 06:42:18 PM sbowles Be patient especially when it is hard to understand them.
2020-09-17 06:42:31 PM angeldewitt don't be rushed
2020-09-17 06:42:42 PM cchase yes - hard to smile through masks but yes... smile from a distance before you approach...makes a huge difference
2020-09-17 06:42:53 PM rachelordille agreed
2020-09-17 06:43:00 PM kreese828 Inded
2020-09-17 06:43:00 PM pjbell smile with your eyes
2020-09-17 06:43:03 PM sbowles Don't treat them like little kids.
2020-09-17 06:43:05 PM kreese828 Indeed*
2020-09-17 06:43:20 PM aprilw yes!
2020-09-17 06:43:22 PM cchase great thoughts folks
2020-09-17 06:43:22 PM kaylazoccole i wave a lot more now - kayla zoccole
2020-09-17 06:43:25 PM nealeyjones give them plenty of time to respond
2020-09-17 06:43:30 PM laurieh try to let your eyes tell them you are smiling
2020-09-17 06:43:39 PM sarahwms agree Laurie
2020-09-17 06:43:40 PM cchase waving is good - wave like the queen
2020-09-17 06:43:44 PM eckhartdanielle Remember to be patient. Some may communicate more with their body language than voice
2020-09-17 06:43:50 PM cchase nice laurie
2020-09-17 06:43:51 PM sarahwms your eyes and your tone can convey a lot
2020-09-17 06:43:53 PM kreese828 If they struggle to find words, reassure them to take their time
2020-09-17 06:44:01 PM melaniekohler0122 they love hugs
2020-09-17 06:44:15 PM cchase yes - hugs work wonders melanie
2020-09-17 06:44:23 PM stepha630 greeting them with a hello and how is their day going?
2020-09-17 06:44:30 PM sbowles They do love hugs.
2020-09-17 06:44:36 PM laurieh I realy feel sorry for my dementia patients bc they really need a smile
2020-09-17 06:44:41 PM eckhartdanielle Keep an upbeat tone, make them feel loved
2020-09-17 06:44:58 PM cchase draw a smile on your mask
2020-09-17 06:45:01 PM smithtammyl walk with them
2020-09-17 06:45:02 PM mkundrod14 enter the chat room
2020-09-17 06:45:10 PM nealeyjones also calling them by their preffered names
2020-09-17 06:45:12 PM smithtammyl they like to walk
2020-09-17 06:45:17 PM cchase a nice friendly smile
2020-09-17 06:45:21 PM pjbell dance a round make them laugh
2020-09-17 06:45:29 PM smithtammyl ageree
2020-09-17 06:45:43 PM cchase good work folks
2020-09-17 06:45:49 PM aprilw wear those head bopper things
2020-09-17 06:46:13 PM eckhartdanielle Be a good listener, offer advice if it seems helpful or just let them vent their worries if needed
2020-09-17 06:46:15 PM laurieh Dance around to make them happy
2020-09-17 06:46:22 PM cchase so let's review what the list might look like - ready??
2020-09-17 06:46:29 PM kreese828 yes
2020-09-17 06:46:29 PM sbowles When you walk past their room start dancing.
2020-09-17 06:46:30 PM angeldewitt yes
2020-09-17 06:46:32 PM mkundrod14 yes
2020-09-17 06:46:33 PM smithtammyl yes
2020-09-17 06:46:35 PM nealeyjones yes
2020-09-17 06:46:38 PM stepha630 yes
2020-09-17 06:46:40 PM laurieh Sit down and just be there
2020-09-17 06:46:42 PM kaylazoccole yes- kayla zoccole
2020-09-17 06:46:42 PM sbowles Yes
2020-09-17 06:46:54 PM cchase Be aware of the person's health issues
2020-09-17 06:46:57 PM rachelordille left the chat room
2020-09-17 06:46:58 PM rachelordille enter the chat room
2020-09-17 06:47:09 PM cchase Older adults may have health problems that add difficulty to speaking and understanding. Be sure you consider the person's health before you engage in communication
2020-09-17 06:47:10 PM rachelordille left the chat room
2020-09-17 06:47:24 PM cchase For example, they may have hearing problems, speech problems, and memory loss. These factors complicate communication. And remember, chronological age is not always a true indicator of a person’s health
2020-09-17 06:47:26 PM smithtammyl yes
2020-09-17 06:47:52 PM sbowles Yes, that is true.
2020-09-17 06:47:58 PM rachelordille enter the chat room
2020-09-17 06:48:01 PM aprilw true
2020-09-17 06:48:07 PM sarahwms absolutely!
2020-09-17 06:48:10 PM kreese828 aphasia is a HUGE communication factor in our facility
2020-09-17 06:48:13 PM angeldewitt yes
2020-09-17 06:48:24 PM nealeyjones absolutely
2020-09-17 06:48:29 PM cchase Be attentive to the environment in which you are communicating
2020-09-17 06:48:49 PM cchase Be sure to evaluate the environment in which you are communicating, which might have an effect on hearing and speech problems. Is there any disturbing background noise? Are many people speaking in the same room? Is there any intrusive music? Are there any distractions that could affect your communication? Ask the older adult if the environment is comfortable for them. If you sense any disturbance, try to move to a more peaceful and quiet location
2020-09-17 06:49:16 PM eckhartdanielle Watch for sensory overload, that's a good one
2020-09-17 06:49:17 PM kreese828 agreed
2020-09-17 06:49:24 PM pjbell provide a calm supportive environment
2020-09-17 06:49:27 PM cchase good one Danielle
2020-09-17 06:49:43 PM rachelordille left the chat room
2020-09-17 06:49:46 PM rachelordille enter the chat room
2020-09-17 06:49:47 PM cchase Speak clearly and articulately, and make eye contact
2020-09-17 06:49:49 PM sbowles Sometimes I have to shut off the TV and close the door for them to hear.
2020-09-17 06:49:59 PM sarahwms Also make sure that you speak from in front of them....
2020-09-17 06:50:13 PM mkundrod14 I even went as far as learning some sign language in order to speak to a resident of mine. Madison Kundrod
2020-09-17 06:50:17 PM cchase yes sarah correct
2020-09-17 06:50:31 PM cchase now that's cool Madison
2020-09-17 06:50:39 PM cchase Older adults may have trouble hearing. It is important to articulate your words and speak clearly. Direct your speech at the individual's face -- not to their side. Do not eat your words: move your mouth and pronounce each word carefully and precisely. When your tongue “dances” inside your mouth when you talk, you articulate more clearly. If your tongue “sleeps” and plays a passive role, you are more likely not articulating as well as you could
2020-09-17 06:50:43 PM nealeyjones in front of them yes but not down to them..eye contact
2020-09-17 06:51:00 PM sarahwms (y)
2020-09-17 06:51:11 PM rachelordille Yes
2020-09-17 06:51:13 PM pjbell amplifiers are awesome
2020-09-17 06:51:19 PM cchase we had a sign language class - and they loved it
2020-09-17 06:51:22 PM nealeyjones yes
2020-09-17 06:51:24 PM rachelordille yes i love those
2020-09-17 06:51:34 PM mkundrod14 Residents are struggling even more now since they cannot see our mouths moving. Madison Kundrod
2020-09-17 06:51:34 PM cchase they rather sign all day
2020-09-17 06:51:45 PM sbowles What do you do in cases where the person understands you but it is hard to understand them?
2020-09-17 06:51:46 PM kreese828 Same with us, Celeste
2020-09-17 06:51:57 PM smithtammyl we use a communication chart
2020-09-17 06:51:58 PM nealeyjones that sounds like a great idea
2020-09-17 06:51:59 PM cchase teach sign
2020-09-17 06:52:06 PM cchase use a communication chart
2020-09-17 06:52:07 PM kreese828 sbowles, I have them write on dry erase
2020-09-17 06:52:14 PM pjbell dry erase board
2020-09-17 06:52:16 PM angeldewitt we sometimes us white boards
2020-09-17 06:52:19 PM sbowles He cannot write
2020-09-17 06:52:21 PM mkundrod14 dry erase is a big hit for us as well
2020-09-17 06:52:27 PM cchase they like sign when they need to go to the bathroom
2020-09-17 06:52:32 PM eckhartdanielle One of my goals is to learn spanish. There's a great app called Duolingo and you learn different languages like a game!
2020-09-17 06:52:45 PM pjbell use pictures
2020-09-17 06:52:56 PM cchase for example - instead of speaking it - they rather sign and have the staff know that they need
2020-09-17 06:53:01 PM smithtammyl yes pictures are good
2020-09-17 06:53:15 PM aprilw i like the sign language class idea
2020-09-17 06:53:24 PM cchase learning languages is great too
2020-09-17 06:53:29 PM sbowles Pictures is a good idea. I would need to learn sign language and teach him then?
2020-09-17 06:53:46 PM cchase we all knew some basic signs - bathroom - drink of water
2020-09-17 06:53:52 PM cchase eat -
2020-09-17 06:54:10 PM kreese828 my residents make prayer hands for bible study lol
2020-09-17 06:54:11 PM cchase easy to learn - google - utube
2020-09-17 06:54:22 PM smithtammyl yes
2020-09-17 06:54:27 PM rachelordille yes
2020-09-17 06:54:32 PM angeldewitt i would love that
2020-09-17 06:54:36 PM cchase learn one sign per week
2020-09-17 06:54:49 PM sbowles Good idea.
2020-09-17 06:54:54 PM cchase that gives you time to practice it
2020-09-17 06:55:02 PM melaniekohler0122 lol
2020-09-17 06:55:03 PM angeldewitt great idea
2020-09-17 06:55:04 PM kreese828 I love that idea
2020-09-17 06:55:09 PM pjbell will give it a try
2020-09-17 06:55:14 PM cchase Adjust your volume appropriately
2020-09-17 06:55:22 PM smithtammyl its hard when they can not see well also
2020-09-17 06:55:33 PM cchase There is a difference between enunciating and talking loudly. Learn to adapt your voice to the needs of the individual. Evaluate the environment and how it relates to the person’s hearing abilities. Don't shout simply because the listener is older. Treat the individual with respect by articulating and speaking at a comfortable volume that is suitable for both of you
2020-09-17 06:56:03 PM kreese828 (y)
2020-09-17 06:56:06 PM cchase you can teach sign - right in hand to hand technique - so if they cannot see they can feel
2020-09-17 06:56:11 PM sarahwms absolutely! and always check to see if the resident has in their hearing aids (if they wear them)
2020-09-17 06:56:17 PM angeldewitt i always worry about privacy
2020-09-17 06:56:18 PM kaylazoccole yes some residents get angry when they feel you are yelling at them if they have good hearing- kayla zoccole
2020-09-17 06:56:28 PM cchase yes sarah that is a must
2020-09-17 06:56:29 PM smithtammyl agree
2020-09-17 06:56:44 PM cchase Use clear and precise questions and sentences
2020-09-17 06:56:55 PM kreese828 Kayla- I have a "work voice" and some residents yell at me lol
2020-09-17 06:57:03 PM cchase Do not hesitate to repeat or rephrase your sentences and questions if you sense there is an absence of comprehension. Complicated questions and sentences may confuse older adults who have short-term memory or hearing loss. Clear and precise constructions are easier to comprehend
2020-09-17 06:57:05 PM rachelordille good idea
2020-09-17 06:57:07 PM sbowles Most of ours are hard of hearing so we have the problem of them getting angry about shouting.
2020-09-17 06:57:32 PM smithtammyl yes this is true
2020-09-17 06:57:35 PM aprilw darn masks, really cuts into them reading our lips even!!
2020-09-17 06:57:40 PM angeldewitt sometimes I have to break things up for them
2020-09-17 06:57:45 PM smithtammyl I take my time with them
2020-09-17 06:57:47 PM pjbell i try to phrase questions in yes or no answers
2020-09-17 06:58:03 PM aprilw short simple questions
2020-09-17 06:58:11 PM rachelordille yes agreed it makes it easier to understand if you simplify your questions when talking to residents with short term memory
2020-09-17 06:58:14 PM nealeyjones left the chat room
2020-09-17 06:58:17 PM nealeyjones enter the chat room
2020-09-17 06:58:17 PM sbowles Yes, short simple questions work.
2020-09-17 06:58:18 PM sarahwms get the masks that have a clear acetate front in the mouth area
2020-09-17 06:58:18 PM cchase • Use direct questions: "Did you have soup for lunch?" "Did you have salad for lunch?" Instead of: "What did you have for lunch?" The more precise you are in your language, the less difficulty the elderly have in understanding
2020-09-17 06:58:52 PM cchase • Reduce the "noise" in your sentences and questions. Limit your sentences and questions to 20 words or less. Don't use slang or filler words and phrases. ("Like," "well," and "you know" are a few examples.) Keep your sentences brief and direct to the point.
2020-09-17 06:58:57 PM smithtammyl yes i have noticed this alot
2020-09-17 06:59:03 PM aprilw I'll have to look into that Sarah, thank you
2020-09-17 06:59:06 PM sarahwms alot of my AL and MC residents don't even remember eating lunch, much les WHAT they ate!
2020-09-17 06:59:36 PM cchase • Avoid the confusion of mixed ideas and questions. Try to define your ideas and questions logically.
2020-09-17 06:59:52 PM cchase If you mix ideas, it may be confusing for the older adult to understand. Express one idea and message at a time.
2020-09-17 07:00:10 PM melaniekohler0122 that is when I let them know they loved what they had for lunch cause I am normally with them AL D residents
2020-09-17 07:00:11 PM sarahwms stick to one topic at a time?
2020-09-17 07:00:20 PM cchase For example, "It is a good idea to call John, your brother. Later, we can call Susan, your sister." A more complicated construction would be: "I think we should call your brother, John, first, and then later we could call your sister, Susan."
2020-09-17 07:00:23 PM rachelordille yes
2020-09-17 07:00:36 PM sarahwms makes sense!
2020-09-17 07:00:41 PM pjbell ok
2020-09-17 07:00:45 PM sarahwms too much info at one time confuses them
2020-09-17 07:00:54 PM aprilw agreed
2020-09-17 07:00:59 PM sbowles They hate it when you ask them the MDS questions for section F.
2020-09-17 07:01:01 PM rachelordille makes sense
2020-09-17 07:01:03 PM cchase yes- they digest information slowly
2020-09-17 07:01:11 PM pjbell makes them angry and frustratated
2020-09-17 07:01:13 PM kaylazoccole got it-kayla zoccole
2020-09-17 07:01:17 PM mkundrod14 its more simplified
2020-09-17 07:01:17 PM kreese828 OMG that is so true sbowles
2020-09-17 07:01:18 PM cchase so you want to give them little bits at a time
2020-09-17 07:01:22 PM eckhartdanielle Communication itself is tricky. You have to hear and understand the speaker, and formulate a sensible response. Lots of questions require answers that overwhelm residents and leave them saying "I don't know" and getting frusterated. Keeping it simple is the best way to go.
2020-09-17 07:01:34 PM nealeyjones this makes alot of sense and i will work on my wording with my resdients

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